Updated : Dec 05, 2019 in Not-Supporting

Is the USB Not Supporting In Your Laptop? Here’s What You Need To Do

USB drives are popular data storage devices. These are small, compact, lightweight and hence extremely portable. They are widely used to transfer and share data.

These drives are commonly connected to laptops and computers for easy exchange of data and information. There is a very common issue that you can face while accessing information from them. The USB drive may not be supported on your laptop or computer.

In such a situation, you might see the following message, displayed on your screen: ‘USB device not recognized’.

If you are one of the users who is constantly facing the USB not supporting issue with your drive, then you need not worry at all. You do not have to take any assistance from a professional technician. There are some easy solutions you can follow to resolve this issue by yourself. 

What Causes This Issue with your USB Drive?

There can be various factors that might make you face USB not supporting issue with the laptop. These factors can either pertain to the USB drive, the device or even the Operating System. Let’s have a look at the reasons behind this issue:

Corrupted USB driver

This is the primary reason that can trigger this particular issue with the USB drive. In case, the USB driver of your laptop or computer is corrupted or damaged, then it will not be able to read the data on it. Consequently, you will end up having an error message.

Absence of Updates on Windows

Updates are of great importance for your device to run smoothly. Updates of various applications are released from time to time. They contain necessary security patches, newly added advanced features, and other crucial data. 

These updates ensure seamless functioning of various applications and software. If you miss out important updates on your device, then it can cause several technical problems including this one.

Corrupted USB Controllers

USB controllers are the devices that enable the computer or laptop to communicate with the USB drive. This is often called the HCI (Host Controller Interface) where the device is the host. If these controllers get corrupted or damaged for some reason, then it will trigger this issue.

Corrupt USB Drive

Last but not least, any corruption or damage in the USB drive itself might not allow it to function properly on a computer. It is quite possible for your USB drive to wear out and develop some technical issues over long time of usage. 

What you can do when USB not Supporting on Your Laptop?

So, if you are constantly facing error messages saying ‘USB device is not recognized’, then you can follow these easy solutions.

Restart your Laptop

This is the first thing you should do in order to solve any USB device-related error. A quick rebooting of the system can efficiently solve this problem. 

At first, you need to unplug devices that have been connected to your laptop. Now, turn off the device and then pull off the power cord from the plug point.

Afterward, wait for some time. Then, put back the power cord and switch the device on. One by one, connect all the USB devices with the laptop. Check whether the problem still exists or not.

Unplug all Connected USB Devices or Use Another Laptop

At times, this issue can be triggered if you have connected many USB devices together at the same time. So, you can try removing all the connected USB devices. After removing them, check if the issue still persists.

You can also try using a different laptop or computer. Connect the USB drive to a different laptop. If the “USB not supporting” issue persists, then the USB drive has been damaged. You will need to format the drive that might lead to a loss of information from it.

Re-install the USB Drivers

One of the factors that stop your USB devices from working on your device is a corrupted or damaged USB driver. Therefore, if the above solution doesn’t work, go for this one. Try reinstalling the USB drivers using the Device Manager. Before reinstalling them, you need to uninstall the drivers. 

  • Press the Windows + S keys together and type in ‘Device Manager’.
  • From the list of results, click the ‘Device Manager’ option.
  • Now, double-click on the ‘Universal Serial Bus Controllers’ option.
  • After this, right-click on the USB drivers and select Uninstall there.
  • Once the uninstallation process is complete, you should restart your laptop.
  • The USB drivers will be automatically reinstalled on the system.

Now, check if the “USB not supporting” issue is still there. 

Fix the USB Root Hub

Another possible way to get rid of this issue is to fix the USB root hub. It is a software driver that allows your computer to connect with multiple USB devices. You can follow these steps to solve any issues within the Root Hub:

  • At first, open the ‘Device Manager’ as you did earlier. Now, you need to double-click on the ‘Universal Serial Bus Controller’ option.
  • After that, right-click on the ‘USB Root Hub’ option and choose ‘Properties’.
  • Go to the ‘Power Management’ tab. Locate the ‘Allow the computer to turn off this device to save power’ option there. Now, uncheck this option.
  • Click OK to save the necessary changes.

Finally, restart your device and check whether you can access the data on the USB devices. 

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Wrapping Up

In the end, we hope that you enjoyed reading the article. So, if you have encountered “USB not supporting” problem on your laptop or computer, then you can always follow the steps as discussed in the post. Do let us know about your feedback and reactions in the comment section.


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