Updated : Dec 10, 2019 in Not-Supporting

How To Solve DNS Request Not Supported By Name Server Issue

DNS(Domain Name System) is an internet service that translates domain names into IP addresses. Without DNS, you would not be able to access a website over the internet. 

Thus, it plays a crucial role in connecting your computer system to the internet and accessing websites that you want to visit.

DNS is such a sensitive internet service that you can face several errors if there is any malfunction with the DNS. DNS request not supported by name server is one of the most frequently occurring error codes which might occur to your computer system at any time.

Normally, this error occurs when you try to activate Windows Vista and Windows 7. Moreover, you can encounter this error while activating a copy of Windows outside a KMS server.  The KMS server is located inside a domain environment. 

Whenever you try to attempt validating the copy of Windows, you get this error. But, don’t worry as we are going to discuss here all the possible solutions to eliminate this error.

How DNS Works?

When you try to access a website, you type the web address in the browser. DNS is like a phonebook of the internet. The web browsers interact through IP address and the DNS translates domain names to IP address so that the browsers can load the site from the internet resources. Thus, you are able to land on any website that you want.

But, what will you do, if you see an error like DNS request not supported by name server or DNS request not responding? We are here to give you the most effective solutions that you can apply when you encounter such DNS errors.

Approach these Solutions to Eliminate this DNS Server Error:

DNS is a very sensitive computer system’s service without which you won’t be able to access any website. Hence, if you ever encounter any error, at first, you may not be able to understand the actual cause of the error.

But, every error comes with an error code or the source of the error. You may not be a technical expert and it is ok because you don’t need any tech skills to solve the error. 

Follow our instructions properly so that you would be able to apply the solutions with ease.

Fix DNS request not supported by name server by Activating KMS Licence

It is undoubtedly the most effective solution to the error because many Windows users have reported that they don’t need to go to the second step to solve this error. In the previous section, you are being informed that you may face the error whenever you try to install Windows 7 Enterprise edition.

To fix this issue, you need to activate the Windows 7 license online by using the Command Prompt. To do so, check the below steps.

  • Go to the Start menu and right-click on the Command Prompt.
  • Run the program by choosing “Run as administrator”.
  • This will let you open Command Prompt window
  • Type “SLMGR.VBS / ATO” and press Enter

This will activate and update the KMS license information onto the KMS Server.

Note: Make sure your host computer is connected to the KMS server before you implement the above method.

Run Windows Network Troubleshooter

This method will help your system to diagnose any internet connection issue that stops you from connecting to the internet. If you are not sure why your computer is reporting DNS request not supporting, then follow these steps below to eliminate this network issue related to DNS.

  • Go to the Control Panel
  • Look for Network and Sharing Center and tap on that option
  • You will see “Troubleshoot problem” at the downside of the page
  • Click on “Internet Connection” and a new window will appear
  • Tap on Next button
  • Select “Run the troubleshooter”. This will open a new window
  • Choose the first option “Troubleshoot my connection to the internet”
  • Windows will take some moment and find the problem.

Follow these instructions to fix the problem. Thus, you should be done within some moments.

Correct your DNS Server Address

This is another method if you face any problem due to the malfunction with the DNS. Your DNS may not respond due to an incorrect DNS server address

Follow the below-mentioned steps to correct your DNS server.

  • Go to the Control Panel
  • Click on the “Network and Sharing Center” and this will let you open a new window.
  • On the left panel, you will see an option “Change adapter settings”, click on that.
  • Right-click on the connection, for example, Ethernet, Local Area Connection or Wi-Fi to which your computer is connected
  • Choose Properties and this will open a new window
  • Click on “Internet Protocol Version 4(TCP/IPv4)” under the Networking tab.
  • Then click on the Properties
  • Again, a new window will open and make sure the General tab is opened on your screen.
  • Select “Obtain an IP address automatically” and “Obtain DNS server address automatically”. Hit on OK
  • Now, you are on the previous page again. Click on “Internet Protocol Version 6(TCP/IPv6)” and select Properties.
  • Repeat the previous process again and after clicking OK, close the window.
  • Perform a Restart and not access to the website.

Flush DNS Cache and Reset the IP

Sometimes, DNS cache can be the cause of errors like DNS not responding. It is often seen that clearing the DNS cache makes the internet run smoothly on the system and lets you access any website without any trouble.

So, how do you clear the DNS cache and reset the IP address? Have a look below

  • Open the search box from the Start menu and type “CMD”
  • Right-click on that option and select “Run as administrator”. Click on YES when prompted
  • A new Command Prompt window will open
  • You need to type “ipconfig/flushdns” next to C:\Windows\system32>. This will flush the DNS caches.
  • Now, type the following three commands one after one and press Enter after each command




Close the window after the whole process gets completed and restart the computer. Hopefully, you will be able to access the websites if you follow the right instructions.

Update Network Adapter Driver

Sometimes, due to an old network adapter driver, you can see “DNS request not supported by name server” error message on the browser window. Updating the driver often fixes the problem. 

Follow the below-mentioned instructions to update the driver within a few minutes.

There are mainly two methods to update the driver. Firstly, you can let Windows update the driver automatically or install the downloaded update manually. Secondly, you can take the help of a third-party tool or software to update the driver

In this section, we discuss how to perform the first method.

  • In the Control Panel, select “Device Manager” option
  • The Device Manager window will open and a list of all the drivers of the system will be provided.
  • Find the right driver and right-click on that.
  • Choose the Update and again a new window will open.
  • Choose the first option to let Windows update the driver automatically
  • You can also choose the second option to let Windows install the downloaded driver in the system.
  • After the process gets completed restart the computer. Now, see whether the problem is fixed yet.

Note: Download the driver from the Manufacturer’s website.
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We hope the article will help you fix the error without giving any hassles. You can try any of those starting from the first one. 

Please let us know if you face any other issue regarding the DNS of your system.

Also Visit: How to Fix All Errors on Live NetTV App?

1 Comment

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