Updated : May 14, 2021 in Not-Supporting

What is Elara App and How to Remove It?

If you have the Elara app installed on your computer, then you might have encountered certain technical issues on your PC at some point of time. In order to get rid of all these issues permanently, it is important for you to know what is Elara app, what are the typical issues that users come across while using this app, and the reasons behind the occurrence of such issues.

So, just go through the article to know more about it.

What is Elara App?

Elara is an in-built application on Windows, typically manufactured by a Japanese developer. This application usually runs as an ApntEX.exe process in the Task Manager and its prime purpose is to support the touchpad’s functionality. This program is specifically located under the Program Files folder of C drive.

But many users find the usage of the app to be problematic as according to their experience, the Elara app is preventing Windows from signing out or from shutting down. Even as the appearance of the app seemed nowhere, some users even assumed it to be a potentially unwanted virus or program. 

Though the original Elara app is not that dangerous, its main process that runs in the background often gets replaced by malware. What this malware does is that often it causes the system to crash and slow down, even sometimes users find no such signs. So, it becomes significant to know whether malware has affected the Elara app’s process or not.

Problems Associated with Elara App:

When the Elara app users are trying to simply sign out or shutting down their system, they often come across errors like:

  • “Elara App is Preventing Windows from Restarting”
  • “Elara App is preventing you from shutdown”
  • “Elara App is Preventing Windows from Signing Out”

These errors do not come single-handedly. These are followed by the installation of unknown applications, a slight sluggishness of the system, slow internet connectivity, the inability of running legitimate programs, etc.

In case you are dealing with any such issues related to the Elara app, then you should immediately resolve it by following any of the methods suggested in the later part of this post.

How to Overcome Problems Related to Elara App?

In case you find that the Elara app is preventing your Windows computer from restarting or shutting down or displaying errors while signing out, then you should try to get rid of this issue by reinstalling the touchpad driver or installing available touchpad or Windows driver updates. 

Another way which you can try to get rid of this app issue is by using Windows Registry Editor. However, before performing this, it is highly recommended to back up the registry.

Steps to Resolve Elara App Related Issues by Using Windows Registry Editor:

Perform these steps one by one:

  • First of all, you need to open the Run window by pressing the Windows key and R together.
  • Now, in the box, type regedit and tap OK
  • Thereafter, navigate to HKEY_CURRENT_USER\ControlPanel\Desktop in the left pane of the Registry Editor
  • After that, navigate to the right pane and right-click on it.
  • From there, you need to select New > DWORD (32-bit) Value.
  • Then you should provide the name of a new key AutoEndTasks and set its value to 1
  • After that, tap on OK and close the Registry Editor.

At last, verify whether your problem is resolved or not.

How to Remove Elara App Manually?

If you want to get rid of the Elara app manually, then you can do so by using Safe Mode with networking.

Make sure to perform these steps one after another.

Step 1: Ensure to Access Safe Mode with Networking

It is commonly seen that manual removal of malware is best performed when your system is in Safe Mode.

For Windows 7/ XP/ Vista:

  • Click as per the instruction: Start > Shutdown > Restart > OK
  • As soon as you find that your computer is activated, press the F8 button multiple times. Make sure to press it until and unless you get to see the Advanced Boot Options window. [It completely depends upon the model of the motherboard which you are using. If it fails to work, try pressing F12, F2, Del, etc.] 
  • Now, from the list, you need to choose Safe Mode with Networking.

For Windows 8/ Windows 10:

  • First, go to the Start button and right-click on it
  • From there, choose Settings and then scroll down to select ‘Update and Security’ option.
  • Thereafter, navigate to the left side of the window and click on the Recovery option.
  • After that, navigate downwards to find and select the Advanced Startup section.
  • Now, tap on the Restart Now button and choose the Troubleshoot option.
  • Then navigate to the Advanced Options and choose Startup Settings.
  • Again, press the Restart button and then click on the ‘5’ button which suggests Enable Safe Mode with Networking.

Step 2: Close All Suspicious Processes

Check out all the processes that are running in the background by using a useful tool, Windows Task Manager. If you find any process to be suspicious or is run by malware, then ensure to shut it down as soon as possible.

Check out the steps listed below to do so:

  • Open Windows Task Manager by pressing Ctrl + Shift + Esc keys together on your keyboard.
  • Then tap on the More Details option and navigate downwards to look for the Background Processes section.
  • There you need to check and verify whether there is anything suspicious out there.
  • If you find any, then simply right-click on it and choose the ‘Open File Location’ option.
  • Now, reverse back to the process, right-click on it and choose the ‘End Task’ option.
  • Furthermore, you need to delete all the contents of the suspicious or malicious folder.

Step 3: Verify Program Startup

Follow the steps described hereunder:

  • At first, open Windows Task Manager by pressing Ctrl + Shift + Esc keys together on your keyboard.
  • Then move to select Startup Tab.
  • There you need to find the suspicious program and right-click on it.
  • After that, choose the Disable option.

Step 4: Delete All Malware and Virus Related Files

Here you need to find out all the malware and virus-related files within your computer and then delete them. Check out the instructions provided below to find them out.

  • Go to the Windows Search panel and type in Disk Cleanup.
  • Then tap on the Enter button and choose the drive that you want to clean. [By default C: is your main drive and there is a higher probability that the malicious files are being stored here]
  • Now, you need to navigate through the list of Files to Delete.
  • There you should choose the following:
  1. Downloads
  2. Temporary Internet Files
  3. Temporary Files
  4. Recycle Bin
  • After that, click on the Cleanup System Files option.
  • Apart from this, you can also check out some other malicious files that remain hidden in the following folders. You can go to Windows Search, type in these entries and then tap on the Enter button to look for them.
  1. %AppData%
  2. %LocalAppData%
  3. %ProgramData%
  4. %WinDir%

Once you are finished doing so, now you need to reboot your PC in normal mode.

Hopefully, this will successfully remove the Elara app from your PC. Last but not the least, you need to always think about protecting your PC from the Elara app, crypto-ransomware, and other ransomware. For that, you can use reputable anti-spyware like Malwarebytes, Reimage, and so on.

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